Free Shipping & Shipping FAQ
We Pay for Your Shipping on all orders over $25 at Standard Registered Mail rates!
You don't have to do anything special to recieve absolutely FREE shipping, it is automatic! Our free shipping applies to both domestic & international orders, so no matter where you live the price you see is the price you pay!
If you have questions about the status of your order or shipping in general please contact our Shipping Department.
Shipping FAQ
How long will my stencils take to ship?
It generally takes 24 to 72 hours to process your order before it ships and depending on your shipping address, it can take between 7 to 10 days for domestic orders, and up to 3 weeks for international orders.
Where will my Stencils be shipped from?
All our Stencils are manufactured here, in South Africa and then shipped direct to you.
Do you offer faster delivery than ground shipping?
Yes. If you need expedited shipping we can offer a 3-6 day service for an additional $30. Once you have placed you order please forward a copy of your PayPal receipt to Shipping Department . We will then send a PayPal payment request for $30 to you and once that is paid your Stencils will be express shipped immediately.
What if my Stencil is not in stock when I order?
This can never happen, we only sell our own Stencils which we design and Laser cut on the premesisI.
How do I paint my Stencil?
The best and easiest way to stencil is described in detail on our How to Stencil page.
What is your return policy?
We accept returns for 30 days from the delivery date. Please see below for details.
Returns are gladly accepted for 30 days.
Returns - The customer is responsible for return shipping.
- Contact the Returns Department for a Return Merchandise Authorization Number (RMA).
- Returns received without an RMA will be sent back to the customer, no exceptions.
- Stencils must be in the same condition as when they were shipped. No credit will be given for damaged returns. Damages include but are not limited to, tears, broken bridges, paint or glue on the stencil, animal hair, human hair and burns.
Privacy Policy Statement
This is the web site of Wall & Mural Stencils.
Our postal address is
PO Box 914 North Riding
Johannesburg 2162 South Africa
We can be reached via e-mail at
info@wallandmural-stencils.com
or you can reach us by telephone at +27 11 708 0252
For each visitor to our Web page, our Web server automatically recognizes no
information regarding the domain or e-mail address.
We collect the e-mail addresses of those who communicate with us via e-mail,
aggregate information on what pages consumers access or visit, information
volunteered by the consumer, such as survey information and/or site
registrations.
The information we collect is used to improve the content of our Web page,
used to notify consumers about updates to our Web site, not shared with other
organizations for commercial purposes.
With respect to cookies: We do not set any cookies.
If you do not want to receive e-mail from us in the future, please let us
know by unsubscribing from the next e-mail we send..
We never, without permission, make the e-mail addresses of those who access our site
available to any other reputable organizations even if we think you might find their products or services interesting.
If you supply us with your postal address on-line you will only receive the
information for which you provided us your address.
Persons who supply us with their telephone numbers on-line will only receive
telephone contact from us with information regarding orders they have placed
on-line.
With respect to Ad Servers: We do not partner with or have special
relationships with any ad server companies.
From time to time, we may use customer information for new, unanticipated
uses not previously disclosed in our privacy notice. If our information
practices change at some time in the future we will post the policy changes to
our Web site to notify you of these changes and provide you with the ability to
opt out of these new uses. If you are concerned about how your information is
used, you should check back at our Web site periodically.
Upon request we provide site visitors with access to all information
[including proprietary information] that we maintain about them, transaction
information (e.g., dates on which customers made purchases, amounts and types of
purchases) that we maintain about them, contact information (e.g., name,
address, phone number) that we maintain about them .
Consumers can access this information by e-mailing us at the above address.
Consumers can have this information corrected by sending us e-mail at the
above address.
With respect to security: When we transfer and receive certain types of
sensitive information such as financial or health information, we redirect
visitors to a secure server and will notify visitors through a pop-up screen on
our site.
If you feel that this site is not following its stated information policy,
you may contact us at the above addresses or phone number, or write to The DMA's Committee
on Ethical Business Practices at
mgoldberger@the-dma.org
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